- We run the group according to our members needs, in a clear and accountable manner.
- We welcome everyone equally and we take steps to make the group open and accessible.
- We support and train our volunteers.
- We make sure that everyone within the group understands and respects confidentiality.
- We listen to each other and respond with sensitivity.
- We provide accurate, practical information, but do not give advice or make recommendations.
- We ensure that any complementary therapy we offer is carried out professionally.
- We support each other through our losses, allowing time and space to talk about fears and grief.
- We work in co-operation with professionals.
- We work within an Equal Opportunities Policy and Good Practice Guidelines.